Refund policy

Return & Refund Policy

Fresh Flowers

Due to the perishable nature of fresh flowers, all sales are final. We do not accept returns or exchanges on fresh flowers, bouquets, floral arrangements, or plants.

Custom Orders

All custom floral designs, wedding flowers, event florals, and personalized orders are non-refundable once production has begun.

Order Cancellations

Orders may be canceled up to 72 hours before the scheduled pickup or delivery for a full refund.
Cancellations made within 72 hours of pickup or delivery are non-refundable, as flowers and materials have already been ordered and prepared.

Damaged or Incorrect Orders

If your order arrives damaged or if you received the wrong item, please contact us within 6 hours of delivery or pickup.

Please include:

Your order number
Photos of the flowers
A brief description of the issue

If the issue is confirmed, we will provide an appropriate solution, which may include a replacement, store credit, or partial/full refund at our discretion.

Natural Variations

Flowers are seasonal and naturally unique. While we strive to match the style, color palette, and overall design shown on our website or inspiration photos, substitutions may occasionally be necessary due to seasonal availability or market conditions. Any substitutions will be of equal or greater value and maintain the overall aesthetic.

Delivery

Once an order has been successfully delivered to the recipient or designated location, Florea Florals is not responsible for damage caused by weather, improper handling, or delays in bringing flowers indoors.

Wedding & Event Orders 

Wedding and event floral orders require a non-refundable booking retainer to reserve your event date. The remaining balance is due according to the payment schedule outlined in your signed proposal or contract. All cancellation, refund, and payment terms for wedding and event orders are governed by the signed proposal or contract, which supersedes this general Return & Refund Policy.